Terms and Conditions

1. Introduction

Welcome to Hospex Medical. By accessing or purchasing from our website or physical store, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our services or making a purchase.

2. Company Information

Hospex Medical is a registered medical equipment and supplies provider based in Kenya.
📍 Cargen House, Harambee Avenue, Room M202
📞 0794-289-227
📧 sales@hospexmedical.com

3. Products and Services

Hospex Medical supplies a wide range of medical, surgical, orthopedic, and laboratory equipment. Product descriptions and specifications are provided for informational purposes and may vary slightly due to manufacturer updates or improvements.

4. Orders and Payments

• Orders can be placed online, via phone, or in person.

• All prices are listed in Kenya Shillings (KES) and include applicable taxes unless stated otherwise.

• Payment methods include M-Pesa, bank transfer, cash, and corporate purchase orders.

• Orders are confirmed upon receipt of payment or a valid purchase order.

5. Delivery and Shipping

• We offer delivery services across Kenya.

• Delivery timelines depend on product availability and destination.

• Customers will be notified in case of any delay or backorder.

• Risk of loss or damage passes to the customer upon delivery.

6. Returns and Exchanges

• Returns are accepted within 7 days of delivery for unused and undamaged products in original packaging.

• Medical consumables, customized items, and special orders are non-returnable unless defective.

• Defective items may be replaced or repaired in line with the manufacturer’s warranty.

7. Warranty

• Most of our equipment includes a manufacturer’s warranty covering defects in materials or workmanship.

• Warranty does not cover damage due to misuse, mishandling, or unauthorized repairs.

8. Limitation of Liability

Hospex Medical shall not be held liable for indirect, incidental, or consequential damages arising from product use, delays, or unavailability. Product usage should always follow manufacturer instructions and professional medical guidance.

9. Privacy Policy

We respect your privacy. Customer information collected during purchases or inquiries is used solely for processing orders and improving our services. We do not share or sell your personal data to third parties.

10. Intellectual Property

All content on this website, including text, images, and logos, is the property of Hospex Medical and may not be reproduced or distributed without written consent.

11. Changes to Terms

Hospex Medical reserves the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date.

12. Contact Us

For any questions regarding these Terms and Conditions, please contact us at:
📧 sales@hospexmedical.com
📞 0794-289-227

Privacy Policy

1. Introduction

At Hospex Medical, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide when you visit our website, make an inquiry, or place an order.

By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and physical address.

• Business Information: Hospital, clinic, or organization name (if applicable).

• Transaction Details: Payment information, invoices, and order history.

• Website Usage Data: Pages visited, duration, and interactions collected through cookies or analytics tools.

3. How We Use Your Information

Your information is used to:

• Process and deliver orders or quotations.

• Respond to your inquiries and provide customer support.

• Send important updates or promotional offers (only with your consent).

• Improve our website, products, and services.

• Comply with legal and regulatory obligations.

4. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. Only authorized personnel have access to sensitive information.

5. Sharing of Information

Hospex Medical does not sell, rent, or trade your personal information.
We may share limited data only with:

• Delivery partners to fulfill your orders.

• Payment processors or banks to complete transactions.

• Regulatory authorities when required by law.

All third-party partners are required to maintain confidentiality and data security standards.

6. Cookies and Website Analytics

Our website may use cookies to enhance your browsing experience and analyze site performance. You can choose to disable cookies in your browser settings, though some website features may not function properly.

7. Your Rights

You have the right to:

• Access and review your personal data.

• Request correction or deletion of inaccurate information.

• Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at sales@hospexmedical.com.

8. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes stated above, comply with legal obligations, or resolve disputes.

9. Links to Other Websites

Our website may contain links to external websites. Hospex Medical is not responsible for the privacy practices or content of third-party sites.

10. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on this page with an updated date.